Refund Policy

Refund Policy

At 6A'S E-COMMERCE INC, we want you to love your beauty products. If you are not completely satisfied with your purchase, we’re here to help.

  1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • You must request a return within 14 days of receiving your order.

  • Certain items, such as skincare, cosmetics, and personal care products, are non-refundable due to hygiene reasons unless they are defective or damaged.

  1. Non-Returnable & Non-Refundable Items

We do not accept returns or refunds for:

  • Opened or used beauty products.

  • Items marked as final sale.

  • Gift cards and promotional items.

  1. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at Atiq230376@gmail.com within 48 hours of receiving your order. Include photos of the product and packaging, and we will provide a replacement or a refund.

  1. How to Request a Refund

To start a return or refund request, follow these steps:

  • Email us at Atiq230376@gmail.com with your order number and reason for the return.

  • Our team will review your request and provide return instructions if eligible.

  • Ship the item back using the provided instructions (return shipping costs are the responsibility of the customer unless the item was defective or incorrect).

  • Once received and inspected, we will process your refund within 7–10 business days to your original payment method.

  1. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account again.

  • Contact your credit card company, as processing times may vary.

  • If you still haven’t received it, email us at Atiq230376@gmail.com for assistance.

  1. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us with details of the issue.

  1. Policy Updates

We reserve the right to modify this policy at any time. Any updates will be posted on this page.

  1. Contact Us

📧 Email: Atiq230376@gmail.com